“Hi, this is [first name], your pharmacist here at [pharmacy name]. I’m calling with some important information. The FDA has issued a recall for one of the medications you are taking. Please call us as soon as possible at [phone number] so we can discuss this further. We look forward to hearing from you. I would like to start this campaign on mm/dd/yyyy.”
Patients: All patients 18- 100 years of age who are using the NDC, and are active within the past 365 days
Day/Time: Monday – Friday, 10am – 5pm local time.
Maximum patients called per day: 100